Since 2008, based on the actual needs of the market and customers, LynxOn has been providing personalized extended warranty service solutions for customers for all categories of home appliances, and has continuously focused on product research and development, warranty scheme design, operation platform upgrade, service provision, and risk control for extended warranty services.
As the exclusive TPA, establishes an operation and service management platform for Suning’s home appliance extended warranty program—<Sunshine Package>—with PICC - the leading insurer and other co-insurers, and activates home appliance extended warranty risk management services.
To design and launch cross-border logistics insurance for cross-border e-commerce platform, and launch cross-border logistics risk management services.
As the exclusive third-party management service provider for the extended electrical appliance insurance project selected by Suning Commerce Group, Lynxons renewed its contract with PICC Property & Casualty Insurance.
PTIBRO had launched the Wechat Chinese Mini Program 2.0 version that offered the timely and effective mobile phone repair, home appliance repair, maintenance and cleaning and other daily electrical maintenance services.
Top 10 main product categories
2558 product groups
5654 brands
Over700,000 product models
Since the operation of the appliance extended warranty project, LynxOn has handled service requests for over one hundred million times to date.
As the exclusive third-party risk management service provider for Suning’s “Sunshine Package” extended warranty service, LynxOn collaborates with all parties in the co-insurance group to provide full-process operation management and risk control services for the “Sunshine Package” home appliance extended warranty service sold by Suning to customers. The “Sunshine Package” covers accident protection services during the manufacturer’s warranty period, extended warranty services after the manufacturer’s warranty period ends, and replacement only services.
With over 10 years of experience in appliance repair service operation, repair service provider management, repair cost control, and repair service process optimization, LynxOn utilizes big data analysis and artificial intelligence to understand customer service needs, improve repair efficiency and order completion rates, and promote cross-regional integration of repair management processes in the background. Through the “Ptipro” online platform, we provide repair services, expert consultations, on-site/mail-in services, and repair progress updates to address the service needs of ordinary consumers for a range of household appliances, including repair, maintenance, cleaning, installation/removal, and recycling.
Ptibro
To meet the market demand for appliance repair, LynxOn has covered the entire country with repair service points and efficiently integrated offline repair resources. The company has also created a highly efficient and convenient internet O2O fast repair platform, “Ptipro” to provide consumers with high-quality online communication, digital, and home appliance repair guarantee services.
Renovation maintenance service is an indispensable service in modern renovation industry. During the renovation process, unexpected problems such as poor material quality and inadequate construction often arise. These problems not only affect the quality of the renovation, but also bring unnecessary economic losses and waste of time to the homeowners. While it is possible to find the construction team for repairs during the pre-warranty period, homeowners have to face these problems on their own after the warranty period has expired. Renovation extended warranty can meet the homeowners’ needs for extended renovation warranty, and they no longer have to worry about renovation maintenance.
Provide one-stop maintenance service:
If there are problems with the renovation extended warranty, such as tile cracking, wall peeling, etc., homeowners only need to make a phone call or submit a maintenance request online. We will promptly confirm the situation with the homeowner and arrange corresponding maintenance personnel to come to the door for maintenance. We solve home decoration problems without leaving the house.
Monitoring and tracking of maintenance procedures:
For maintenance procedures, we will track and supervise the renovation process to ensure that each step meets the requirements. We also provide corresponding quality assurance for maintenance quality.
Providing extended warranty coverage for all modules.
Since 2012, LynxOn has utilized its “Dual CRM” model to integrate its internal technical expert team, data actuarial team, and IT development team to form a vehicle extended warranty project team. LynxOn has cooperated with multiple insurance companies such as PICC to provide vehicle extended warranty services. LynxOn comprehensively follows up on all aspects of risk management services related to the vehicle extended warranty project, including warranty scheme design, product actuarial pricing, underwriting/claims review, regulatory framework development, case management, and data mining. LynxOn provides vehicle maintenance solutions for consumers who have purchased motor vehicles after the expiration of the factory warranty period. LynxOn offers free repairs for any mechanical or electronic unit faults that meet the extended warranty compensation requirements within any coverage scope to ensure that the insured vehicles continue to enjoy the original factory quality service guarantee beyond the factory warranty period.
Cooperate with PICC to establish extended vehicle insurance operation service management system and start extended vehicle insurance risk management service.
Cooperate with PICC to provide extended vehicle insurance for Honda's high-end brand Acura in China.
Cooperate with insurance companies and brokerage companies to provide BMW China with extended vehicle insurance services in China.
Cooperated with PICC Property Insurance to provide extended warranty services for vehicles sold by the Bradley group and Xianglong Borui Group,at the same time, Lynxons started to cooperate with the Beijing used motor vehicle trading market (2SC Huaxiang second-hand car) and Second-hand car dealership groups such as Yianwotai, Cheyipai, etc.providing extended warranty services for second-hand cars.
Working with partners to provide extended warranty services for vehicles sold under the Foton Daimler and Omarco brands, filling the gap in the truck extended warranty market.
Lynxons was recognized by Beijing Municipal Commission of Science and Technology and obtained the certificate of high-tech enterprise, and won the bid for the third party risk management service provider project of PICC Vehicle Extended warranty claims.
【Garage a road】The official account of the road service launched "vehicle damage assessment system", conveniently check the loss of car insurance accident estimation, to provide a reference for the owner.
It provides the all-around risk management services of underwriting, settle of claims for PICC Property & Casualty Insurance Beijing Hyundai OEM Vehicle Extension Project.
The vehicle extended warranty project has been in operation till date.
We have provided vehicle extended warranty operation management services to partners such as vehicle OEMs, dealer groups, second-hand car markets, 4S stores, and internet finance companies. Our services cover 209 brands and 32980 models of original cars, used cars, and non-standard cars.
